Satisfaction Levels of the Adults who Benefit from the Family Medicine Care in Malatya City Center and the Factors that Affect it [Malatya İl Merkezinde Aile Hekimliği Hizmetinden Yararlanan Yetişkinlerin Memnuniyet Düzeyleri ve Etkileyen Faktörler]

Abstract

This study is a descriptive cross-sectional study and aims to determine the satisfaction level, and the factors that affect this level in adults who benefit from the family medicine services in Malatya city center. 10 people from each center, in total 383 people were randomly selected from the 39 Family Health Centers in Malatya city center and were contacted for the study in the 2014 March-June period. The European General Practitioners or European Patients Evaluate General/Family Practice (EUROPEP) Scale has been used in the study. In the statistical analyses, the Mann-Whitney U was used for the data that did not suit the normal distribution, and the Student t and the One Way Anova tests were used for those which suited the normal distribution; and the p<0.05 level was accepted as being meaningful in all evaluations. 62.9% of the participants were female and 37.1% were male. No significant differences were found in the average points received from the EUROPEP Scale according to the gender, age, and having chronical disease variables (p>0.05). When the average points received from the scale in terms of satisfaction levels of the family medicine services are considered, the adults who are very satisfied with the services have received significantly more points than the other groups (p<0.05). When the health centers system and family medicine systems are compared, 76.8% of the participants have stated that the family medicine system is better; and 7.1% of them have stated that the health centers system is better; and 16.1% of them have stated that they did not see any differences. Upon the evaluation of these data it has been determined that the satisfaction level of the family medicine system is higher. It may be suggested that the results of the questionnaires can contribute to a national database.

Key Words: Family practice, patient satisfication, Malatya